Shipping And Other Stuff

Once you’ve paid, it’s yours !

C A N A D A

Your order will arrive in between 3 to 6 business days. We will send you an email notification that contains tracking information once your order has been shipped. By clicking on the tracking number, you can follow your package at every moments.


I N T E R N A T I O N A L   S H I P P I N G 

The international shipping process may take 2 to 4 weeks, because  on some occasions the custom departments do have the right to hold items. Our hands are bound on that. You can follow your package at every moment with the tracking number  we’ve send in your email. Feel free to ask us for support and help in case you think something is off with the shipping, it will be our pleasure to assist you. In case they are fee (extra taxes and duties) with the politics shipping of your country, it’s your responsibility to assume them.

 

O R D E R   C A N C E L L A T I O N S

At MÜ skincare, we are doing our best to please your demand as fast as we can, by shipping quickly your order. Which mean NO changes can be made to your order once it is placed. Please, reach us as soon as possible with the subject “CANCELLATION” + Tracking number + NAME by email at info@muskincare.com , we will let you know what we can do.  

O R D E R   I S S U E S

You are buying from a human who cooks small batches of handmade skincare products  with natural ingredients, it may be possible that sometimes they tend to have mini variations from batch to batch.

Oops! There is a problem with your order :

  • We’ve send you the wrong product, please take a picture of what you have received.
  • The package is broken or damaged, please take a picture of what you have received.  

PLEASE contact us at your earliest convinience, but make it quick so we can fix the issue right away. A time line of 72 hours after you received your package, is what we ask.

If sadly there is a lost or stolen packages, we are unfortunately unable to issue a refund.

The satisfaction of our customers is one of the most important thing for us. As a small business, we want to grow with you, let us know how we can contribuate to be better or please share with us your good feedback. Keep in mind that we put all our heart in it, be kind with us  

P A Y M E N T

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, Amazon Pay, Google Pay and PayPal.